I write this this morning from inside my room at the beautiful Boulderado Hotel in downtown Boulder, Colorado. The company has gathered together to discuss strategy, products, features and new technologies. The great thing about this group is how most everything we do is designed to improve our customers' experience. It is exciting to work with a group of individuals who really complement each others' strengths and weaknesses.
Yesterday, we were excited to have Dr. Andy Coggan join us to explain some of the new stuff to the rest of the group and then brainstorm on how nicely it all fits together. That's Andy, Hunter Allen and Joe Friel in the picture to the right.
The picture at the right is very representative of the relationship between art and science in the realm of coaching with Dr. Coggan representing the scientific aspects and Joe Friel representing the art portion. Thankfully, you don't have to be too smart to figure out that the two aspects go together very well. Oh, Hunter in the middle represents the pragmatic use of the two. :)
Next I unveil to the world our world-renowned customer support in action. :) Here's Gear pleasantly working with a customer after our meetings had ended. I think we had sent Joe out for more beer. The customer, by the way, has an athlete competing in France for the next few weeks.
Rest assured, that even if you're competing in your first 10k or sprint triathlon, you receive the same careful attention! Though, I must admit, I would have never thought of sending Joe out for beer. That just doesn't seem right. I was out of cigarettes but you had better believe I wasn't going to ask him to pick me up a pack. Nope. I can't even get myself to order a latte from Starbucks when he's around.
Anyway, exciting things are happening. I can say that there is a new release of WKO+ that will be coming out any day now which will make many of our customers very happy. This one is going to surprise alot of folks. Then, in another few weeks, we'll be announcing the addition of a few special new features that should give the wattage-list folks lots of things to talk about. I am also expecting a few more toys upon my return. So, there will be a rush to get support for some new devices out into our customer's hands. All in all, it's very exciting.
Train hard, play harder!